PRIVACY POLICY
Last Updated: February 27, 2026
This Privacy Policy describes how That One Tech Company LLC (“we,” “us,” or “our”) collects, uses, stores, and discloses information in connection with your access to and use of That One Assistant (“Toa”) and our related websites, services, and applications (collectively, the “Services”).
By accessing or using the Services, you agree to this Privacy Policy.
If you have questions, you may contact us at support@thatoneassistant.com.
1. Overview
Toa is a cloud-based AI executive assistant designed to assist with email, calendar, and task workflows.
We follow a data-minimization approach. We collect and retain only the information necessary to operate the Services, maintain accounts, and provide requested functionality.
2. Information We Collect
2.1 Account Information
When you register for Toa, we collect:
Your email address (used as your username)
Basic account identifiers
Your email address is used for authentication, communication, and account management purposes.
2.2 Connected Account Information (Google and Microsoft)
If you connect a Google or Microsoft account, Toa processes information from those accounts strictly to provide the features you request.
Depending on your permissions and usage, this may include:
Email content required to complete a requested action
Calendar event information
Basic account profile data
We do not store the contents of your emails.
Toa may temporarily process message content to provide the features you request; we do not store or retain that content.
2.3 Task Data
We store tasks you save within Toa, including task descriptions, due dates, and related metadata necessary for the task functionality to operate.
2.4 Subscription and Billing Information
Payments are processed by Stripe. We retain subscription status and verification data necessary to confirm active access to the Services. Stripe processes and maintains payment information in accordance with its own privacy practices.
2.5 Session and Technical Data
We may automatically collect technical information such as:
IP address
Device and browser type
Operating system
Usage logs
Diagnostic and performance information
This data is used to maintain system reliability, prevent fraud, and improve performance.
3. How We Use Information
We use collected information to:
Provide and operate the Services
Authenticate users and manage accounts
Process subscriptions and confirm access eligibility
Deliver AI-powered functionality you request
Maintain platform security and integrity
Provide customer support
Communicate service-related updates
Comply with legal requirements
We do not use your email content for advertising purposes.
4. Email Content Handling
Toa is designed not to store user email content.
Email content may pass through our systems as necessary to perform actions you request. That content is not retained by us.
We do not access your content except:
(a) to provide support at your request,
(b) to maintain security,
(c) to comply with law, or
(d) as otherwise permitted by you.
5. Artificial Intelligence Processing
Toa includes AI-powered features that assist with drafting, summarizing, research, and task extraction.
When you use these features:
Your inputs and necessary contextual information may be processed by AI service providers in order to generate responses or complete requested actions.
Content is processed solely to perform the function you initiate.
We do not use Google Workspace API data to develop, improve, or train general AI models.
6. Service Providers
We work with third-party service providers to operate the Services, including:
Cloud infrastructure providers
AI service providers
Payment processors
Analytics providers
Hosting providers
These providers are contractually required to protect information and use it only for the purposes of delivering services to us.
7. Google API Services
Our use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.
We do not transfer, sell, or use Google Workspace API data for advertising or general AI model training purposes.
8. CASA Tier 2
Toa has achieved CASA Tier 2 verification.
We maintain administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain information only as long as necessary to:
Maintain active accounts
Provide the Services
Meet legal or operational requirements
Specifically:
Account email addresses are retained while accounts are active
Task data is retained until deleted by you or your account is closed
Session data is temporary and routinely expired
Subscription verification information is retained for billing and compliance purposes
Email content is not stored or retained by us
10. Cookies and Analytics
We may use cookies and similar technologies to:
Operate the website
Maintain session integrity
Improve performance
Analyze usage
You may control cookies through your browser settings.
11. Children’s Privacy
The Services are not directed to individuals under the age of 18. We do not knowingly collect information from minors.
12. Your Choices and Rights
Depending on your location, you may have the right to:
Access your personal information
Request correction
Request deletion
Object to certain processing
Withdraw consent where applicable
To submit a request, contact support@thatoneassistant.com.
Identity verification may be required before processing requests.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the effective revision date. Continued use of the Services constitutes acceptance of the updated Policy.
14. Contact Information
That One Tech Company LLC
14800 Quorum Dr
Addison, TX 75001
United States
Email: support@thatoneassistant.com