TOA TERMS AND CONDITIONS
Last Updated: July 23, 2026
These Terms and Conditions ("Terms" or "Legal Terms") govern your
access to and use of That One Assistant ("TOA") and related websites,
applications, and services (collectively, the "Services").
By accessing or using the Services, you agree to be bound by these
Terms. If you do not agree, you must discontinue use immediately.
Company Information and Contact
The Services are provided by:
That One Tech Company LLC
14800 Quorum Dr, Suite 415
Addison, TX 75254
United States
Email: support@thatoneassistant.com
Throughout these Terms, "Company," "we," "us," and "our" refer to That
One Tech Company LLC, also doing business as That One Tech Company,
TOTC, and TOA.Agreement to These Terms
These Terms constitute a legally binding agreement between you and the
Company.
We may update these Terms from time to time. Updated Terms become
effective upon posting or notice. Continued use of the Services after
changes become effective constitutes acceptance of the revised Terms.
Relationship to the End User Subscription Agreement. Your use of TOA
as a subscribed product is governed by the TOA End User Subscription
Agreement and EULA (the "EULA"), which you accept when you create an
account. These Terms govern your use of our websites and your general
access to the Services. Where these Terms and the EULA conflict with
respect to the Services, the EULA controls. Where these Terms and our
Privacy Policy conflict with respect to the handling of personal
information, the Privacy Policy controls.Eligibility
You must be at least eighteen (18) years of age and legally capable of
entering into a binding agreement to use the Services. The Services are
not directed to, offered to, or intended for use by individuals under
18, and we do not knowingly collect personal information from anyone
under 18. By using the Services, you represent that you meet these
requirements.Description of the Services
TOA is a cloud-based AI executive assistant designed to assist with
email, calendar, and task workflows through user-authorized integrations
with third-party providers such as Google and Microsoft.
The Services are provided for workflow assistance purposes only and do
not constitute legal, financial, medical, accounting, or compliance
advice.Accounts, Registration, and Security
To use certain features, you must create an account.
Your email address serves as your username.
You are responsible for maintaining the confidentiality of your
login credentials.
You are responsible for all activity under your account.
We may suspend or terminate accounts that violate these Terms or pose
security risks.Subscriptions, Billing, and Payments
Subscription Model
The Services may be offered on a subscription basis. Subscriptions
automatically renew unless canceled.
By subscribing, you authorize recurring charges to your selected
payment method.
Free Trials
If offered, free trials convert automatically into paid subscriptions
unless canceled before the trial ends.
Payment Processing
Payments are processed by Stripe or other designated processors. We do
not store full credit card numbers. Subscription verification data may
be retained to confirm access eligibility.
Cancellation and Refunds
You may cancel at any time. Cancellation becomes effective at the end
of the current billing period.
Unless required by law, all payments are non-refundable.Data Handling, Retention, and Privacy
This section summarizes data handling practices. Our Privacy Policy
provides additional detail and governs in the event of conflict.
7.1 Data-Minimization Approach
We collect and retain only information necessary to:
operate the Services
maintain accounts
provide requested functionality
maintain system integrity and security
comply with legal obligations
7.2 Information We Store
Account Information
Email address (used as username)
Basic account identifiers
Task Data
Tasks saved by you, including descriptions, due dates, and
relevant metadata
Contact records you import or add within TOA
Profile and personalization settings, including industry
classification, preferred tone, and any additional information you
enter
Subscription Verification
Stripe customer and subscription identifiers
Billing status and access eligibility information
Session and Technical Data
IP address
Browser/device type
Operating system
Usage logs
Diagnostic and performance data
7.3 Connected Accounts (Google & Microsoft)
If you connect Google or Microsoft accounts, TOA may process:
Email content required to complete a requested action
Calendar event data
Basic account profile data
Contact information from Google Contacts or Outlook contacts
Google Drive or Microsoft OneDrive files you browse, attach, or
ask TOA to read
TOA does not maintain a copy of your mailbox. Email content is
retrieved only as needed to carry out the actions you request.
Email and attachment content is held as session data while needed to
complete a requested action and to maintain your active working session,
and is then deleted. Where you or TOA save email-derived content into a
task or note, that content is stored as part of that task or note until
you delete it or delete your account. Retention periods are set out in
Section 7.7 and in our Privacy Policy.
7.4 AI Processing
When using AI features:
Inputs and required contextual information are processed by the
third-party AI provider identified in our Privacy Policy, solely to
perform the function you initiate. That provider does not use your
content to train its models.
We do not use Google Workspace API data to train general AI
models.
7.5 Google API Compliance
Our use of information received from Google APIs complies with the
Google API Services User Data Policy, including Limited Use
requirements.
We do not transfer, sell, or use Google Workspace API data for
advertising or general AI model training.
7.6 CASA Tier 2
TOA has completed Cloud Application Security Assessment (CASA) Tier 2
verification, and we maintain that verification on the renewal cycle
required by Google.
We maintain administrative, technical, and organizational safeguards
designed to protect information; however, no transmission or storage
system can be guaranteed completely secure.
7.7 Data Retention
We retain data only as long as necessary:
Account email addresses: retained while account is active
Task data: retained until deleted by you or account closure
Contact records and profile settings: retained until deleted or
cleared by you, or on account closure
Subscription verification data: retained for billing and
compliance needs
AI conversation records: automatically deleted once older than 30
days
Session data, including email and attachment context: released as
your session closes, and cleared by a scheduled purge
Deleting your account is permanent and irreversible. Content
associated with the account is destroyed and cannot be restored or
provided afterward. You are responsible for exporting or requesting
anything you wish to keep before deleting your account.
8) Third-Party Providers and Integrations
The Services integrate with third-party providers such as Google and
Microsoft.
We are not affiliated with or endorsed by those companies.
Your use of third-party services is subject to their respective terms
and policies.
We are not responsible for outages, API changes, or service
interruptions caused by third-party providers.
9) Artificial Intelligence Output
Outputs generated by TOA may contain inaccuracies.
You remain solely responsible for reviewing and verifying all
AI-generated content before relying upon it or transmitting it.
TOA is a productivity tool and not a substitute for professional
judgment.
10) License and Intellectual Property
All intellectual property in the Services belongs to the Company or
its licensors.
We grant you a limited, non-exclusive, revocable, non-transferable
license to use the Services for your internal business or personal
use.
You may not:
copy, distribute, resell, or sublicense the Services
reverse engineer or decompile
build competing services from our platform
remove proprietary notices
11) Prohibited Activities
You agree not to:
use the Services unlawfully
attempt unauthorized access
misuse API keys or credentials
interfere with system security
scrape or systematically extract data
impersonate others
upload malicious code
12) Service Availability and Modifications
We may modify, suspend, or discontinue the Services at any time.
We do not guarantee uninterrupted availability.
13) Termination
We may suspend or terminate access if:
you violate these Terms
your use poses security risk
required by law
You may discontinue use at any time.
14) Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."
WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
15) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR
PUNITIVE DAMAGES.
OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE
TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS
PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR $100 USD, WHICHEVER IS
GREATER. THIS LIMIT IS THE SAME LIMIT SET OUT IN THE EULA, AND CLAIMS
UNDER THESE TERMS AND UNDER THE EULA ARE SUBJECT TO A SINGLE AGGREGATE
CAP.
16) Indemnification
You agree to indemnify and hold harmless the Company from claims
arising out of:
your use of the Services
your violation of these Terms
your violation of applicable law
infringement of third-party rights
17) Dispute Resolution and Arbitration
Before filing a claim, you agree to attempt informal resolution by
contacting support@thatoneassistant.com.
Unresolved disputes shall be resolved by binding arbitration
administered by the American Arbitration Association in Dallas, Texas.
Disputes must be brought individually, not as class actions.
Either party may seek injunctive relief to protect intellectual
property or security rights.
For disputes relating to your use of TOA as a subscribed product, the
governing law and venue provisions of the EULA control, and this Section
applies only to the extent it does not conflict with them.
18) Governing Law
These Terms are governed by the laws of the State of Texas, without
regard to conflict of law principles.
19) Marketing Use of Company Names and Logos
We will not use your company name or logo in marketing materials
without your permission, unless you have explicitly authorized such use
in writing or through a clearly presented in-product consent
mechanism.
20) Miscellaneous
Entire Agreement: These Terms, together with the EULA, the Privacy
Policy, and any other policies referenced in them, form the entire
agreement between you and the Company regarding the Services, and
supersede any prior understanding on that subject.
Severability: If any provision is unenforceable, the remainder remains
effective.
Assignment: We may assign these Terms in connection with a merger,
acquisition, or asset sale.
No Waiver: Failure to enforce a right does not waive it.
21) Contact Us
Questions about these Terms:
support@thatoneassistant.com
That One Tech Company LLC
14800 Quorum Dr, Suite 415
Addison, TX 75254
United States