TOA TERMS AND CONDITIONS
Last Updated: February 27, 2025
These Terms and Conditions (“Terms” or “Legal Terms”) govern your access to and use of That One Assistant (“TOA”) and related websites, applications, and services (collectively, the “Services”).
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
1) Company Information and Contact
The Services are provided by:
That One Tech Company LLC
14800 Quorum Dr
Addison, TX 75001
United States
Email: support@thatoneassistant.com
Throughout these Terms, “Company,” “we,” “us,” and “our” refer to That One Tech Company LLC, also doing business as That One Tech Company, TOTC, and TOA.
2) Agreement to These Terms
These Terms constitute a legally binding agreement between you and the Company.
We may update these Terms from time to time. Updated Terms become effective upon posting or notice. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
3) Eligibility
You must be legally capable of entering into a binding agreement to use the Services. The Services are not directed to individuals under 18. By using the Services, you represent that you meet this requirement.
4) Description of the Services
TOA is a cloud-based AI executive assistant designed to assist with email, calendar, and task workflows through user-authorized integrations with third-party providers such as Google and Microsoft.
The Services are provided for workflow assistance purposes only and do not constitute legal, financial, medical, accounting, or compliance advice.
5) Accounts, Registration, and Security
To use certain features, you must create an account.
Your email address serves as your username.
You are responsible for maintaining the confidentiality of your login credentials.
You are responsible for all activity under your account.
We may suspend or terminate accounts that violate these Terms or pose security risks.
6) Subscriptions, Billing, and Payments
Subscription Model
The Services may be offered on a subscription basis. Subscriptions automatically renew unless canceled.
By subscribing, you authorize recurring charges to your selected payment method.
Free Trials
If offered, free trials convert automatically into paid subscriptions unless canceled before the trial ends.
Payment Processing
Payments are processed by Stripe or other designated processors. We do not store full credit card numbers. Subscription verification data may be retained to confirm access eligibility.
Cancellation and Refunds
You may cancel at any time. Cancellation becomes effective at the end of the current billing period.
Unless required by law, all payments are non-refundable.
7) Data Handling, Retention, and Privacy
This section summarizes data handling practices. Our Privacy Policy provides additional detail and governs in the event of conflict.
7.1 Data-Minimization Approach
We collect and retain only information necessary to:
operate the Services
maintain accounts
provide requested functionality
maintain system integrity and security
comply with legal obligations
7.2 Information We Store
Account Information
Email address (used as username)
Basic account identifiers
Task Data
Tasks saved by you, including descriptions, due dates, and relevant metadata
Subscription Verification
Stripe customer and subscription identifiers
Billing status and access eligibility information
Session and Technical Data
IP address
Browser/device type
Operating system
Usage logs
Diagnostic and performance data
7.3 Connected Accounts (Google & Microsoft)
If you connect Google or Microsoft accounts, TOA may process:
Email content required to complete a requested action
Calendar event data
Basic account profile data
TOA does not store the contents of your emails.
Email content may pass transiently through our systems as necessary to perform actions you request. That content is not retained.
7.4 AI Processing
When using AI features:
Inputs and required contextual information may be processed by AI service providers solely to perform the function you initiate.
We do not use Google Workspace API data to train general AI models.
7.5 Google API Compliance
Our use of information received from Google APIs complies with the Google API Services User Data Policy, including Limited Use requirements.
We do not transfer, sell, or use Google Workspace API data for advertising or general AI model training.
7.6 CASA Tier 2
TOA has achieved CASA Tier 2 verification.
We maintain administrative, technical, and organizational safeguards designed to protect information; however, no transmission or storage system can be guaranteed completely secure.
7.7 Data Retention
We retain data only as long as necessary:
Account email addresses: retained while account is active
Task data: retained until deleted by you or account closure
Session data: temporary and routinely expired
Subscription verification data: retained for billing and compliance needs
Email content: not stored or retained by us
8) Third-Party Providers and Integrations
The Services integrate with third-party providers such as Google and Microsoft.
We are not affiliated with or endorsed by those companies.
Your use of third-party services is subject to their respective terms and policies.
We are not responsible for outages, API changes, or service interruptions caused by third-party providers.
9) Artificial Intelligence Output
Outputs generated by TOA may contain inaccuracies.
You remain solely responsible for reviewing and verifying all AI-generated content before relying upon it or transmitting it.
TOA is a productivity tool and not a substitute for professional judgment.
10) License and Intellectual Property
All intellectual property in the Services belongs to the Company or its licensors.
We grant you a limited, non-exclusive, revocable, non-transferable license to use the Services for your internal business or personal use.
You may not:
copy, distribute, resell, or sublicense the Services
reverse engineer or decompile
build competing services from our platform
remove proprietary notices
11) Prohibited Activities
You agree not to:
use the Services unlawfully
attempt unauthorized access
misuse API keys or credentials
interfere with system security
scrape or systematically extract data
impersonate others
upload malicious code
12) Service Availability and Modifications
We may modify, suspend, or discontinue the Services at any time.
We do not guarantee uninterrupted availability.
13) Termination
We may suspend or terminate access if:
you violate these Terms
your use poses security risk
required by law
You may discontinue use at any time.
14) Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
15) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US DURING THE ONE (1) MONTH PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR $9.99 USD, WHICHEVER IS LESS.
16) Indemnification
You agree to indemnify and hold harmless the Company from claims arising out of:
your use of the Services
your violation of these Terms
your violation of applicable law
infringement of third-party rights
17) Dispute Resolution and Arbitration
Before filing a claim, you agree to attempt informal resolution by contacting support@thatoneassistant.com.
Unresolved disputes shall be resolved by binding arbitration administered by the American Arbitration Association in Dallas, Texas.
Disputes must be brought individually, not as class actions.
Either party may seek injunctive relief to protect intellectual property or security rights.
18) Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
19) Marketing Use of Company Names and Logos
We will not use your company name or logo in marketing materials without your permission, unless you have explicitly authorized such use in writing or through a clearly presented in-product consent mechanism.
20) Miscellaneous
Entire Agreement: These Terms and referenced policies form the entire agreement.
Severability: If any provision is unenforceable, the remainder remains effective.
Assignment: We may assign these Terms in connection with a merger, acquisition, or asset sale.
No Waiver: Failure to enforce a right does not waive it.
21) Contact Us
Questions about these Terms:
support@thatoneassistant.com
That One Tech Company LLC
14800 Quorum Dr
Addison, TX 75001
United States